Level 3 Award MOT Test Centre Management

 Developed and approved by the Institute of the Motor Industry (IMI) and recognised by the Driver and Vehicle Standards Agency (DVSA), this course provides essential training for individuals involved in the operation and oversight of MOT testing stations. It ensures that all candidates gain the knowledge and skills necessary to manage a compliant, efficient, and customer-focused MOT centre.

This course is specifically designed for:

• MOT Test Centre Owners or Managers
  Individuals currently running or planning to run an MOT testing centre who need to ensure compliance with DVSA standards.
   
• Aspiring DVSA Authorised Examiners (AEs)
  Anyone applying to become a DVSA Authorised Examiner — a mandatory role for those who wish to operate an MOT station.
   
• Supervisors of MOT Operations
  People who oversee MOT testers, handle quality control, and are responsible for maintaining high standards of testing and compliance.
   

The course includes both theoretical and practical components to ensure a well-rounded understanding of MOT centre operations. Topics include:

• DVSA Rules and Regulations for MOT Centres 
• Roles and Responsibilities of an AE or Manager
• Managing Quality Control and Testing Staff
• Managing MOT Equipment 
• Customer Service and Handling Complaints
• Compliance and Avoiding Disciplinary Action
  

This qualification is a mandatory requirement for anyone applying to become an Authorised Examiner (AE) with the DVSA and is a key step toward managing or opening an MOT test station.